Refund policy

At THERMIÉ, we want you to love what you wear. If something isn't right, we're here to help.

Returns We accept returns within 30 days of delivery, provided items are unworn, unwashed, and in their original packaging with tags attached.

To initiate a return, please contact us at thermie.au@gmail.com with your order number and reason for return. We'll guide you through the process.

Refunds Once your return is received and inspected, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges We're happy to exchange items for a different size. Exchanges are subject to stock availability.

Non-Returnable Items For hygiene reasons, we're unable to accept returns on items that have been worn or washed.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.